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HSU - great support Transparent Cable - First class Outfit MIT Cable - Excellent to work with Magnepan - sent parts for free for old speaker Martin Logan - Every group should be so professional Sony (believe it or not!). Picked up and returned DVD player at own expense and returned fixed within a week.

Rogue Audio. I could spend an hour on the details but suffice it to say that anyone who has dealt with this company knows what I am talking about. I have owned products from a wide variety of manufacturers over the years. Dealing with Rogue is just a pleasure.

Adcom, Castle, Lyle Cartridges, Doc Bottlehead to name a few. And no my standards aren't too low; all of these companies did a great job for me. But don't get me started on a certain well known local retailer!

I had a problem downloading new software for my Lexicon MC-12. The people at Lexicon spent hours on the phone with me trying to assist. When nothing we tried worked, they asked me to send it back to them and they would make the changes and rush the unit back to me. Within fourteen days of the date I sent the MC-12, I received the unit back with the new software installed. A week later they called me to make sure that everything was working properly. This kind of service justifies the higher purchase prices of truly high-end equipment.

Bang & Olufsen store on the Country Club Plaza Kanasas City Missouri. Outstanding customer service attention to detail and follow up. Highly recommended location.

Naim Audio is at the peak for service and willingness to help first and second hand owners of thier equipment. How many companies will repair let along make upgrade kits for 25 year old equipment.

NAD

TALON AUDIO TECH. I BLEW UP A DRIVER AND THEY FLEW IT TO UTAH AND BACK AT NO CHARGE TO ME. REPAIRED IN ONE WEEK. I WILL ALLWAYS HAVE THER PRODUCTS FROM NOW ON.

George Stanwick (sp?) of Stanalog is very generous with his time in answering my analog-related questions straight-forwardly and without bias towards his product line; Muse, Pass Labs & McIntosh have all given much information freely & quickly. ARC has provided me with quick & reliable service for repairs & updates (at a considerable price). In marked contrast, I have found Goldmund to be not just indifferent to customer support, but to be nearly hostile to the concept itself! I will never buy Goldmund again!

The U.S. distributor of Rotel repaired one of their tuners at no charge, even though the warranty had expired.

When I was shopping for speakers back in 1984, a place in San Francisco let me just listen to whatever the other customers were interested in. I did this for hours with no pressure to purchase and nobody leading me to what the store wanted to sell. I think the place was called Audio Excellence. My Acoustat 2+2s are still my main speakers today.

My dog knocked over one of my MartinLogon Aerius speakers. The folks at ML were easy to deal with and did not charge very much ($170) to fix the speaker, including replacing the panel! Good job MartinLogan!

VPI. Harry, Sheila, and Mike are the best.

Snell and Steve McCormack are a joy to deal with

I had a problem with my Theta DSPro GEN III. I sent it back and it was repaired, at no cost, even though I though it was out of warranty.

Bryston, Need I say more?

Yup, two companies even. Sunfire for not only repairing but updating one of my subs after it went goofy. Wifey, the soprano, had 86'd all boxes and OEM packing during a rare cleaning frenzy (of the garage storage, no less) and when Sunfire was contacted they asked if "packing" was needed. Told them yes. Within a week comes fresh OEM shipping cartons, fully addressed. My task was to pack and send at my expense—chose burro as most cost-effective and sent. Less then two weeks pass and sub is returned on their UPS dime and enclosed is a work order detailing both the problem and the remedy including update info and specs. Cool. Sunfire never asked for proof of purchase, use or abuse on my part. Second was Audioquest: One balanced Diamond v? feeding power from pre went silent. Quick call to them and they said ship for inspection. Did. Cable returned in less than 10 days, repaired. No questions asked, no proof of purchase needed. Both repairs done FREE, no hassle, just great and unexpected service. Have also had great service from other high-end companies—Straightwire, Mac, CJ, and once from Sony on their first venture into decent TV screens. Unsure if just lucky or if some manufacturers give a damn. Don't believe in luck . . . .

I bought a Monster power conditioner online an at unauthorized wholesaler. It broke the second day. I called Monster and got right through to customer service and they said send the old unit in and they would fix or replace. One week later I got a brand new piece of equipment—no questions asked.

MartinLogan. In the early days of their electrostats, the panels would go completely or partially dead. Three times I called my dealer complaining of this problem. Each time, within 3-4 days, a new set of panels would arrive at my door, no charge. They are user replaceable and I had no problems installing the new panels. The last set was replaced seven years ago and still work perfectly.

first one: WESTLAKE AUDIO second: JADIS AUDIO

PS Audio. These guys are the most responsive company I have ever dealt with, bar none. Highly recommended.

Challenge Hi-Fi, Adelaide, South Australia I set myself up for my first listening session there, and the boss came in and asked me "What's your methodology?" Once I explained how I come to conclusions about sound quality issues (eg listen to components I know, then change one link in the chain), he let me play to my hearts content for several months with the occasional helpful suggestion and no pressure to buy. Thanks, Steve

Four years after I bought a NAD AV-176, the display stopped working. NAD took it back and replaced components to fix the problem. It took one week and they didn't charge me one cent.

Roger S. at Innersound has been most repsonsive and helpful since I first became a customer years ago.

First case, when c-j sent me owner's manual and schematics for an older model I bought used. Three days from phone call to mailbox. Second case, a Blue Point cartridge replaced at no charge. Four days. Third case, Audio Alchemy, or at least former employees, giving me free advice and copies of vital paperwork. Took a week or two. There have been numerous others, but these three stand out. And, of course, there have been a few negative experiences, like a manufacturer which refuses to help with the very technical lore of its older generations. But the good far out-weighs the bad.

Yes, MartinLogan and Linn. Every time I have needed any service from them, they have always been unsurpassed.

Tact Audio, maker of a digital room-correction system has been great in their response to my questions and problems.

Music Reference (RAM Lab.)

Sound Images in Westport, Massachusetts is easily the very best audio dealer with whom I have ever done business. Lee and John are knowledgable, friendly, professional and, always, willing to go the extra mile to satisfy a customer. I trust their advice implicitly. And, they carry great equipment.

Minor (fuse, tube) issues with my Music Reference RM-200 (purchased in November 1998)—Mr. Modjeski and an assistant have both picked up the telephone to provide prompt assistance. Creek, with the assistance of the gentlemen at Audio Connection, have replaced the power button on an OBH-8 after warranty at no cost and in an expedited fashion. Additional kudos to Audio Connection for not allowing me to be without phonograph amplification during repair period.