Re-Tales

Often in these pages (and in Industry Update), we have reported ways various brands have experimented with the traditional hi-fi–retail formula. An example: the single-company dealership, adopted most recently by the Vervent Audio Group, parent company to Focal and Naim.

The latest to set up a single-brand dealership is Gryphon Audio Designs, which is preparing to open a "mono-brand" showroom in Los Angeles. Gryphon's implementation, though, is a radical departure from previous experiments in one respect: It's in the Pacific Design Center (PDC), a large (1.6 million square feet) multiuse facility that caters to the design community, including professionals in interior design, architecture, and the arts, as well as design enthusiasts. The idea is to give Gryphon products more exposure to architects, designers, and design enthusiasts. The PDC is not accessible to the broader public. Assuming all goes well, the Gryphon store will be open by the time this issue hits newsstands.

You can call Boutique Audio Gallery's Jason Melman anytime you like—just don't call him "dealer." "The two words I hate are 'dealer' and 'store'," he told me during an interview at an event he hosted at the—um, gallery he opened in March 2024. "It's just a relaxing place where people can come and listen to music."

This month's Re-Tales takes us to Toronto again—though it's quite a different story than the one we told last month, in a different part of Toronto.

It's 2021, and the audio business marches ever onward. Accelerated by the pandemic, economic transformation continues apace; online sales are burgeoning across all industries. This includes hi-fi, which is under pressure to facilitate more online sales, and—maybe, for some—move away from the traditional dealer-based sales model.

A hi-fi dealer's son, Matt Alterman has been in or near the business almost all his life. His dealership, Crescendo Audio, is coming full circle as he opens a new location in Boulder, Colorado, the town where he launched his first store 13 years ago.

David and Alma Wilson must be doing something right. They've been married for 50 years, and for 36 years, they've owned and operated Accent on Music on Main Street in Mount Kisco, New York, about an hour north of New York City.

In these days of industry transformation, acquiring a brick-and-mortar hi-fi store is not for the faint of heart. That's just what 41-year-old Brandon Bartee did in August 2025. Bartee acquired Audio Concepts from Mark Ashworth, who was celebrating the store's 40th anniversary, all 40 years under his ownership.