"Companies such as Toshiba and Sandisk (with its wonderful Nano-like Sansa e200 series) compete effectively with the iPod by asking themselves, 'What are the things that users want and Apple refuses to provide?'
"Microsoft's colossal blunder was to knock the user out of that question and put the music industry in its place."
Ouch! "The Zune Planet orbits the music industry's Bizarro World…