Have you ever received great customer service from an audio company? Who was it?

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In response to last week's question about name brands, many of you mentioned customer service as very important. Do you have an example of outstanding customer service from an audio company?

Bluesman Jimmie Lee Robinson Passes Away

Bluesman Jimmie Lee Robinson Passes Away

I never "got" the spurs with which Jimmie Lee Robinson provided a percussive accompaniment to his singing and guitar playing, but I became a fan of Jimmie Lee's when I saw him perform on two successive nights at <A HREF="http://www.acousticsounds.com">Acoustic Sounds</A>' first blues festival in Salina, Kansas in September 1998. His subsequent live appearances at Consumer Electronics Shows and at HI-FI '99, Home Entertainment 2001, and HE2002 on behalf of Acoustic Sounds' associated <A HREF="http://www.analogueproductions.com">APO label</A>, were highlights of those events. (I took the accompanying photo at Jimmie Lee's May 31 <A HREF="http://www.homeentertainment-expo.com">HE2002</A&gt; gig in New York with harmonica player Wild Child Butler.)

Added to the Archives This Week

Added to the Archives This Week

John Atkinson has found himself swept away by the expensive speakers from Wilson Audio Specialties, so he set forth to put the company's new, modestly-priced <A HREF="http://www.stereophile.com//loudspeakerreviews/619/">Sophia loudspeaker</A> to the test. JA writes, "The Sophia is all new, from its handcrafted enclosure to its custom-built drive-units."

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