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This probably won't seem like rocket science to most audiophiles, but it should be taken to heart by everyone in the highly competitive world of consumer electronics. A new study reveals that for consumers, customer support is nearly as important as the product itself. According to the results of the "Customer Support Issues" study, released last week by eBrain">http://eBrain.org">eBrain Market Research in cooperation with the Consumer">http://www.ce.org">Consumer Electronics Association, rebate offers, warranties and availability of support resources are the key customer support issues for consumers.

One battle in the copyright war is over. MP3.comhttp://www.mp3.com/">MP3.com; announced Friday, June 9, that it has reached a settlement with BMG">http://www.bmg.com/">BMG Entertainment and Warner">http://www.warnermusic.com/">Warner Music Group, two of the music industry’s "Big Five" that had sued the online music company for copyright infringement. Although MP3.com will have to pay some serious damages---possibly as much as $100 million once the other litigants resolve their cases---it gained a licensing agreement with the two major labels that could be worth far more in long-term business. "It's a heck of a price to pay to get the keys to the kingdom," analyst Phil Leigh told the Wall">http://www.wsj.com/">Wall Street Journal, "But now they have the crown jewels."