Wes Phillips

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Retail Computer Buying Experiences

Here's a sobering story about computer buying. [H] Consumer went to Best Buy, Circuit City, CompUSA, and Fry's Electronics to buy a computer and simply tells us what happened. The money quote: "Most retail sales people are simply not going to possess the necessary knowledge to correctly recommend or explain every nuance of a piece of hardware. Even if a sales rep has all that down, a greater skill is required from them: relating that 64-bit-Lightscribe-GeForce knowledge in a non-condescending, helpful way to someone who is unsure what his hardware needs even are. The potent combo of techie know-how and properly relating it to an 'everyday' consumer is a difficult knack to develop. Most sales reps you’ll encounter are polishing one or the other, if not both of those skills, if they posses them to begin with."

Price Gouging and Retail Sales

One of the most common complaints we see when writing about consumer dissatisfaction with CDs is "price gouging" by greedy corporations. Several Stereophile readers have written that they"know" CDs only cost pennies to make, so $16.98 is a rip-off for a product that should sell for under $10.

William P. Gottlieb, R.I.P.

I just learned that William Gottlieb died last night. Like every jazz fan, many of my images of the jazz greats come directly from his photography. Billie Holiday with her head back, eyes closed; Django Reinhardt, cigarette a-dangle, fretting a run; a skinny Frank Sinatra looking beyond the microphone . . .all are indelible Gottlieb images. You'll probably see lots of obituaries in the next few days, but a visit to the Gottlieb collection at the Library of Congress might be the best place to remember him.

Maybe There Is Accounting For Taste

Scientists studying the orbitofrontal cortex (OFC) think they've discovered the neurons responsible for making choices. Soon, they may tackle the really important issues, such as whether some audiophiles are genetically disposed towards choosing solid-state over tubes.

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