LATEST ADDITIONS

Despite the almost daily news reports that some music company has found a way to make people pay for music over the Internet, the fact is that very few people have done so. Most people who are getting their music on the Net are getting it free and like it that way---regardless of the quality. A survey released June 9 and funded by the Pew Charitable Trusts---a long-term supporter of National Public Radio---appears to validate this common observation.

This probably won't seem like rocket science to most audiophiles, but it should be taken to heart by everyone in the highly competitive world of consumer electronics. A new study reveals that for consumers, customer support is nearly as important as the product itself. According to the results of the "Customer Support Issues" study, released last week by <A HREF="http://eBrain.org">eBrain Market Research</A> in cooperation with the <A HREF="http://www.ce.org">Consumer Electronics Association</A>, rebate offers, warranties and availability of support resources are the key customer support issues for consumers.

One battle in the copyright war is over. <A HREF="http://www.mp3.com/">MP3.com</A&gt; announced Friday, June 9, that it has reached a settlement with <A HREF="http://www.bmg.com/">BMG Entertainment</A> and <A HREF="http://www.warnermusic.com/">Warner Music Group</A>, two of the music industry&rsquo;s "Big Five" that had sued the online music company for copyright infringement. Although MP3.com will have to pay some serious damages---possibly as much as $100 million once the other litigants resolve their cases---it gained a licensing agreement with the two major labels that could be worth far more in long-term business. "It's a heck of a price to pay to get the keys to the kingdom," analyst Phil Leigh told the <A HREF="http://www.wsj.com/"><I>Wall Street Journal</I></A>, "But now they have the crown jewels."

Last week we asked about your favorite musical instruments. Now tell us about the ones you hate.

Tito Puente, the "Mambo King" who fused jazz with Latin rhythms, died Wednesday, May 31 at New York University's Medical Center from complications following heart surgery. Puente was 77.

The trend of computers redefining the price/performance ratio for digital audio shows no signs of slowing down. A new PCI-slot soundcard has been released by <A HREF="http://www.digitalconnection.com">Digital Connection</A> that could help change preconceived notions about the level of sound quality achievable from a computer. The $295 DC Pro 24/96 enables a brand-new function for the PC, playback of DTS 5.1 music CDs, as well as support for 24-bit/96kHz playback and recording, currently available only on high-end soundcards such as the CardDeluxe from Digital Audio Labs and the RME DigiPro/8.