Is there an audio company that offers exceptional customer support? Who are they and what do they do?

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Some manufacturers just sell you a product through their retailers and are done with it. Others reach out and make you feel part of an extended family. Is there an audio company that offers exceptional customer support? Who are they and what do they do?

JVS and the reviewer's dilema

I keep reading this months piece by JVS and keep wondering what is an equipment reviewer to do? How can he not somewhat side step the performance to zero in on what the equipment is doing?

It would seem that at best the equipment reviewer is taking a broad stroke of some familar music and decide how it differs from some other system (HIS Main) or other recently reviewed components. It also seems that getting into the timber of sound would be very difficult unless you were present at the recording session and can recall that moment in time.

McIntosh C1000 preamplifier system Measurements

McIntosh C1000 preamplifier system Measurements

Still burning in my bank of childhood memories are misty images of the glowing green lettering on the McIntosh tube preamps and tuners that populated the windows of the audio stores that once lined lower Manhattan's Cortlandt Street. Leonard's and most of those other retailers are long gone—as are most of the audio brands that shared their windows with McIntosh, and that once symbolized the might of American innovation and manufacturing. Even the World Trade Center, the controversial complex that replaced Cortlandt Street's "Radio Row," where the hi-fi industry was born, is tragically gone.

McIntosh Laboratory
2 Chambers Street
Binghamton, NY 13903-2699
(800) 538-6576
www.mcintoshlabs.com

McIntosh C1000 preamplifier system Associated Equipment

McIntosh C1000 preamplifier system Associated Equipment

Still burning in my bank of childhood memories are misty images of the glowing green lettering on the McIntosh tube preamps and tuners that populated the windows of the audio stores that once lined lower Manhattan's Cortlandt Street. Leonard's and most of those other retailers are long gone—as are most of the audio brands that shared their windows with McIntosh, and that once symbolized the might of American innovation and manufacturing. Even the World Trade Center, the controversial complex that replaced Cortlandt Street's "Radio Row," where the hi-fi industry was born, is tragically gone.

McIntosh Laboratory
2 Chambers Street
Binghamton, NY 13903-2699
(800) 538-6576
www.mcintoshlabs.com

McIntosh C1000 preamplifier system Specifications

McIntosh C1000 preamplifier system Specifications

Still burning in my bank of childhood memories are misty images of the glowing green lettering on the McIntosh tube preamps and tuners that populated the windows of the audio stores that once lined lower Manhattan's Cortlandt Street. Leonard's and most of those other retailers are long gone—as are most of the audio brands that shared their windows with McIntosh, and that once symbolized the might of American innovation and manufacturing. Even the World Trade Center, the controversial complex that replaced Cortlandt Street's "Radio Row," where the hi-fi industry was born, is tragically gone.

McIntosh Laboratory
2 Chambers Street
Binghamton, NY 13903-2699
(800) 538-6576
www.mcintoshlabs.com

McIntosh C1000 preamplifier system Page 2

McIntosh C1000 preamplifier system Page 2

Still burning in my bank of childhood memories are misty images of the glowing green lettering on the McIntosh tube preamps and tuners that populated the windows of the audio stores that once lined lower Manhattan's Cortlandt Street. Leonard's and most of those other retailers are long gone—as are most of the audio brands that shared their windows with McIntosh, and that once symbolized the might of American innovation and manufacturing. Even the World Trade Center, the controversial complex that replaced Cortlandt Street's "Radio Row," where the hi-fi industry was born, is tragically gone.

McIntosh Laboratory
2 Chambers Street
Binghamton, NY 13903-2699
(800) 538-6576
www.mcintoshlabs.com

McIntosh C1000 preamplifier system

McIntosh C1000 preamplifier system

Still burning in my bank of childhood memories are misty images of the glowing green lettering on the McIntosh tube preamps and tuners that populated the windows of the audio stores that once lined lower Manhattan's Cortlandt Street. Leonard's and most of those other retailers are long gone—as are most of the audio brands that shared their windows with McIntosh, and that once symbolized the might of American innovation and manufacturing. Even the World Trade Center, the controversial complex that replaced Cortlandt Street's "Radio Row," where the hi-fi industry was born, is tragically gone.

Graham Engineering Phantom B-44 tonearm B44 Mk.II, October 2009

Graham Engineering Phantom B-44 tonearm B44 Mk.II, October 2009

The <A HREF="http://www.stereophile.com/tonearms/400">Graham Engineering 1.5</A> tonearm, originally introduced in 1990, was a thoughtfully executed design that logically addressed all of the basics of good tonearm performance&mdash;geometry, resonance control, rigidity, dynamic stability&mdash;with effective, sometimes ingenious ideas, while providing exceptional ease and flexibility of setup. Over time, designer Bob Graham came up with ways to significantly improve the 1.5's performance, including the replacement of its brass side weights with heavier ones of tungsten, an improved bearing with a more massive cap, various changes in internal wiring, a far more rigid and better-grounded mounting platform, and a new, sophisticated ceramic armwand. (The original wand had hardly been an afterthought: its heat-bonded, constrained-layer-damped design consisted of an inner tube of stainless steel and an outer tube of aluminum.) The arm's name changed from the 1.5 to the 1.5t (tungsten), then the 1.5t/c (ceramic), and on to the <A HREF="http://www.stereophile.com/tonearms/401">2.0</A&gt;, 2.1, and <A HREF="http://www.stereophile.com/tonearms/401/index7.html">2.2</A&gt;.

Graham Engineering
25M Olympia Avenue
Woburn, MA 01801
www.graham-engineering.com
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