I have been a subscriber for eight years at my current address (in Canada). I have always received my issues correctly and my auto-renewal has always happened without a hitch or any interaction from myself. This past year I noticed that my June issue had not appeared around the time I should have been receiving my JULY issue. I called the subscription office and was told that my auto-renewal was late(?) and they don't keep back issues in stock anymore, so I will never see the June or July issue. Nice. Apparently the correction to this "oops" was that my subscription would start two months later, so I would still get my 12 issues. Whoopie. At the beginning of this month I again realized I had not seen the October issue...the one everyone waits for. This time I emailed customer service and was told, so sorry, we would like to replace the October issue but we don't have any copies, so you'll have to wait. Seriously? Am I to believe that there will actually be a reprint or a cull from what few retail storefronts are left out there? Seriously, I have done nothing wrong on my end, other than pay my bill (automatically), and there has been no offer of remorse, compensation, etc. Truly crazy in the day of shrinking print media.
AW
I have been a subscriber for eight years at my current address (in Canada). I have always received my issues correctly and my auto-renewal has always happened without a hitch or any interaction from myself. This past year I noticed that my June issue had not appeared around the time I should have been receiving my JULY issue. I called the subscription office and was told that my auto-renewal was late(?) and they don't keep back issues in stock anymore, so I will never see the June or July issue. Nice. Apparently the correction to this "oops" was that my subscription would start two months later, so I would still get my 12 issues. Whoopie. At the beginning of this month I again realized I had not seen the October issue...the one everyone waits for. This time I emailed customer service and was told, so sorry, we would like to replace the October issue but we don't have any copies, so you'll have to wait. Seriously? Am I to believe that there will actually be a reprint or a cull from what few retail storefronts are left out there? Seriously, I have done nothing wrong on my end, other than pay my bill (automatically), and there has been no offer of remorse, compensation, etc. Truly crazy in the day of shrinking print media.
AW