Hi,
Any comments on the email exchange below from the powers that be?
-CB
Re: << Identified Customer Missed Issue >> [<AD3400465>]
4 messages
Stereophile@emailcustomerservice.com <Stereophile@emailcustomerservice.com> Wed, Jul 21, 2010 at 10:02 PM
To: ctbarker32
Dear Mr. Barker,
A review of your account shows that the August 2010 issue is currently en route to you. You should receive the August 2010 issue by July 27, 2010.
Thank you for subscribing to Stereophile.
Sincerely,
Ruth Murphy
Email Customer Service
*When contacting us, please include all the previous emails*
______________________________
Original Message:
From: ctbarker32
Sent: 7/20/2010
To: Stereophile <Stereophile@emailcustomerservice.com>
Subject: >
=========== Stereophile ===========
Account:
eMail Address: ctbarker32
================ Comments ==============
Issue missplaced for monthAugustUsually receive my issue by the 15th or so.
It's now well passed. Can I get a replacement? Thanks. ctbarker32
IP: 12.8.2.98
Chris Barker Thu, Jul 29, 2010 at 5:39 PM
To: Stereophile@emailcustomerservice.com
Okay, it's now 7/29 and I still have not received my August 2010 issue. I am afraid I will never get to read this issue? It will probably be disappearing from newsstands shortly?
What should I do?
-CB
[Quoted text hidden]
--
Stereophile@emailcustomerservice.com <Stereophile@emailcustomerservice.com> Fri, Jul 30, 2010 at 4:10 AM
To: ctbarker32
Dear Mr. Barker,
We apologize that you did not receive the August 2010 issue. We are sending you a replacement copy. You should receive it in 2-3 weeks.
Thank you for subscribing to Stereophile.
Sincerely,
Mary Peterson
Email Customer Service
*Please include all previous emails when replying*
Original Message:
From: ctbarker32
Sent: 7/29/2010
To: Stereophile <Stereophile@emailcustomerservice.com>
Subject: Re: << Identified Customer Missed Issue >> []
[Quoted text hidden]
Chris Barker Tue, Aug 24, 2010 at 12:22 PM
To: Stereophile@emailcustomerservice.com
Okay, it's August 24th and I still have not received my August issue. I have received my September issue!
Since it would appear that I am never going to get to read the August issue can I at least get an extension to my subscription?
I have subscribed to Stereophile for decades. It is one of the top magazines I look forward to reading every month. Every year for the past several years I have not received at least one copy. This has been going on for years. You can blame the Post Office but I think there are other factors at play here? Someone in your distribution chain is letting you down. There are others that may be experiencing the same? You might want to look into it?
-CB
[Quoted text hidden]
Hi,
Any comments on the email exchange below from the powers that be?
-CB
Re: << Identified Customer Missed Issue >> [<AD3400465>]
4 messages
Stereophile@emailcustomerservice.com <Stereophile@emailcustomerservice.com> Wed, Jul 21, 2010 at 10:02 PM
To: ctbarker32
Dear Mr. Barker,
A review of your account shows that the August 2010 issue is currently en route to you. You should receive the August 2010 issue by July 27, 2010.
Thank you for subscribing to Stereophile.
Sincerely,
Ruth Murphy
Email Customer Service
*When contacting us, please include all the previous emails*
______________________________
Original Message:
From: ctbarker32
Sent: 7/20/2010
To: Stereophile <Stereophile@emailcustomerservice.com>
Subject: >
=========== Stereophile ===========
Account:
eMail Address: ctbarker32
================ Comments ==============
Issue missplaced for monthAugustUsually receive my issue by the 15th or so.
It's now well passed. Can I get a replacement? Thanks. ctbarker32
IP: 12.8.2.98
Chris Barker Thu, Jul 29, 2010 at 5:39 PM
To: Stereophile@emailcustomerservice.com
Okay, it's now 7/29 and I still have not received my August 2010 issue. I am afraid I will never get to read this issue? It will probably be disappearing from newsstands shortly?
What should I do?
-CB
[Quoted text hidden]
--
Stereophile@emailcustomerservice.com <Stereophile@emailcustomerservice.com> Fri, Jul 30, 2010 at 4:10 AM
To: ctbarker32
Dear Mr. Barker,
We apologize that you did not receive the August 2010 issue. We are sending you a replacement copy. You should receive it in 2-3 weeks.
Thank you for subscribing to Stereophile.
Sincerely,
Mary Peterson
Email Customer Service
*Please include all previous emails when replying*
Original Message:
From: ctbarker32
Sent: 7/29/2010
To: Stereophile <Stereophile@emailcustomerservice.com>
Subject: Re: << Identified Customer Missed Issue >> []
[Quoted text hidden]
Chris Barker Tue, Aug 24, 2010 at 12:22 PM
To: Stereophile@emailcustomerservice.com
Okay, it's August 24th and I still have not received my August issue. I have received my September issue!
Since it would appear that I am never going to get to read the August issue can I at least get an extension to my subscription?
I have subscribed to Stereophile for decades. It is one of the top magazines I look forward to reading every month. Every year for the past several years I have not received at least one copy. This has been going on for years. You can blame the Post Office but I think there are other factors at play here? Someone in your distribution chain is letting you down. There are others that may be experiencing the same? You might want to look into it?
-CB
[Quoted text hidden]