So give it to me straight, no sissy footin' around: Am I nitwit?
About three years ago, I bought a sweet-sounding Marantz SA 8260 SACD player from an authorized dealer. The sexy rig broke twice but the big M happily sent me a refurbished model the second time. Then, back in December, the refurbished model broke (same old TOC errors). Customer service was super nice, tested it almost daily for weeks, told me it functioned perfectly, and said they'd send it to factory repair just for ancillary testing. After a few weeks, a nice receptionist at factory repair informed me that they'd found failures and were waiting for replacement parts on back order.
Huh? So it was clearly broken. My units had rightly been in service roughly one out of every six months, like an 80s-era Jaguar.
This seemed like too much, but Marantz wouldn't offer a refund or a different model of equal value. They considered my refund/replacement request unreasonable, as it was not offered in the warranty.
Urged on by the Mrs., who was unwavering in her opinion that her hubby was being taken for a ride, I filed a strongly worded complaint with the Better Business Bureau. Marantz reiterated that replacement wasn't an option and said they considered my case closed. Uh, ok, I guess.
Now, four months after sending my 8260 away, I still haven't seen my player, let alone heard what Marantz is doing with it. The apartment is often quiet. I feel like a brat and a schlub and, most of all, a confused Marantz lover-hater.
What am I? Any and all honest feedback much appreciated. I'm just tired of going over this in my own head.
So give it to me straight, no sissy footin' around: Am I nitwit?
About three years ago, I bought a sweet-sounding Marantz SA 8260 SACD player from an authorized dealer. The sexy rig broke twice but the big M happily sent me a refurbished model the second time. Then, back in December, the refurbished model broke (same old TOC errors). Customer service was super nice, tested it almost daily for weeks, told me it functioned perfectly, and said they'd send it to factory repair just for ancillary testing. After a few weeks, a nice receptionist at factory repair informed me that they'd found failures and were waiting for replacement parts on back order.
Huh? So it was clearly broken. My units had rightly been in service roughly one out of every six months, like an 80s-era Jaguar.
This seemed like too much, but Marantz wouldn't offer a refund or a different model of equal value. They considered my refund/replacement request unreasonable, as it was not offered in the warranty.
Urged on by the Mrs., who was unwavering in her opinion that her hubby was being taken for a ride, I filed a strongly worded complaint with the Better Business Bureau. Marantz reiterated that replacement wasn't an option and said they considered my case closed. Uh, ok, I guess.
Now, four months after sending my 8260 away, I still haven't seen my player, let alone heard what Marantz is doing with it. The apartment is often quiet. I feel like a brat and a schlub and, most of all, a confused Marantz lover-hater.
What am I? Any and all honest feedback much appreciated. I'm just tired of going over this in my own head.