In an attempt to install a file conversion program (Switch)into my wife's computer the access codes given me by the company NCH Swift Sound did not work. Repeated attempts to get their customer service people to solve the problem failed repeatedly. By their admission if you fail they keep your money and you are out of luck. Nearly the sorriest customer service policy on the planet.
I have vowed in 2007 not to tolerate companies that cannot stand behind their product. Internet companies do not deserve a pass, just because they hide out in cyberspace. No brick and mortar store could get away with it.
It is not the $28 the burns me up, it is the fact that some company in Australia believes they can just take your money. Characterless people man their customer service dept. You are warned.