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jyow
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Last seen: 2 years 5 months ago
Joined: Feb 23 2009 - 4:44pm
For the 4th month, Zinio version unptintable

I am sorry for my monthly whining.

Despite Stephen's repeated heroic effort to convince Zinio, Stereophile is still unprintable.

I am befuddled by the difficulty of getting Zinio support. Surely Stereophile is one of their largest customer/merchant?

I complained to HiFi News when they first came out and they managed to fix it within the next issue. They also sent me physical issues to compensate for the inconvenience.

Are you talking to the right people?

Please understand this is frustrating to a lot of us. probably less so for me because I also use iPhone and ipad.

Freako
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Re: For the 4th month, Zinio version unptintable

This is incredible! How hard can it be to provide good service?

jyow
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Re: For the 4th month, Zinio version unptintable

The thing is Stephen being a nice guy seems genuinely apologetic and desperate to help. But somehow despite being a significant publication they seem helpless to influence Zinio to fix the problem. It just does not make sense.

Freako
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Re: For the 4th month, Zinio version unptintable

I know. I have followed your "whining". Zinio's behaviour is BAD!

smejias
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Re: For the 4th month, Zinio version unptintable

Thanks for your patience and your persistence. I think it helped in getting this issue resolved. I've just received word that the print function will be reinstated with all future issues (not only of Stereophile, but for digital editions of all Source Interlink Media publications).

The print function for the current issue -- and for those previous issues that were affected -- will not be reinstated, however.

From what I understand -- and I apologize if this is vague, as it remains a little murky to me -- Zinio was asked to disable the function in order to prevent people from printing Preview pages. Doing so, however, necessitated disabling the function from all pages, including those of regular subscribers. Zinio has now worked out a way to prevent the printing of Preview pages while allowing subscribers to print the issues they've paid for.

jyow
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Re: For the 4th month, Zinio version unptintable

Thanks Stephen

Zinio is a wonderful product, but their support sucks.

Unfortunate that they cannot reactivate the print function retrospectively. How hard could that be?

Doesn't Stereophile have service level agreement with Zinio?

smejias
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Last seen: 3 years 8 months ago
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Re: For the 4th month, Zinio version unptintable

My experience with Zinio's customer service has been outstanding. Of course, I realize that my experience may be different from that of most readers. In this particular case, however, the decision to disable the print function didn't come from Zinio, but from Source Interlink Media's corporate office.

dbowker
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Re: For the 4th month, Zinio version unptintable

I gotta ask- with printing cost at home what it is, and the cost of the Stereophile print version next to nothing, why in the world would you want the digital version to print?

Johnny2Bad
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Re: For the 4th month, Zinio version unptintable

Maybe there's water between where he lives and where Stereophile is so cheaply available in magazine form.

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