Gigi Krop

It was 2am on January 8, 2000, and I was sitting at the bar of the Paris Hotel in Las Vegas. I'd just arrived for the Consumer Electronics Show and was recovering from a stressful day of travel. The airlines have a new computerized ticketing technology called the "electronic ticket": you get a reservation and a confirmation number, but no physical plane ticket, itinerary, or the feelings of security that accompany those pieces of paper.