Tube Preamp Reviews

Where is RR going?

Hi John - maybe this has been litigated in the past, but this one is fresh in my mind after seeing Kevin Hayes reply in the latest print issue.

Personally feel that Manufacturer comments should be appended to the online versions of reviews, especially if the reply is more substantive than a general 'thank you' and makes a valid point about the review itself.

I realize this may take extra effort, and perhaps providing comments and follow-ups might not be feasible for archival postings, but in my mind would certainly represent journalistic best practice.

Read this review several times knowing it was RR's last. In fact went back to past issues to re-read his older reviews. So long Robert J. Reina your Stereophile subscribers and Hi-Fi community miss you.

1) You mention the "pass through" for video on the VAC. How exactly would that be hooked up? If you wanted could you hook up HDMI connectors and if so how? For those of us who would like a 2 channel system in a place where video would be handy even if it isn't surround sound. 2) Speakers, as you know better than I, perform differently with different preamp/amp combinations. The difference is even more with tubes vs. transistors. Or so they say. Some "experts" say you should not use electrostats or planars with tubed equipment. True or not true? I now this is a challenge but recommending types of speakers rather than brands or models you would use with these reviewed products would be helpful to your readers. Thank you.

The level of after sales service from VAC is abysmal, I have been trying for months to get information from VAC regarding a replacement transformer for my VAC Auricle Pre. I have tried contacting them directly and through the local import agent and in all cases I have been totally ignored.
Too many boutique manufacturers fail to deliver on after sales service - if you sell a Rolls Royce product then you should have Rolls Royce service, unfortunately VAC deliver No Service which makes my VAC Auricle pre just a piece of land fill

Dear Bruce:

Ironically, this message was called to our attention just one day after your parts were dispatched via FedEx. We strive to provide excellent service for our products, and to answer within 24 working hours the several hundred e-mails we receive daily. In reviewing the communication trail with you, we see several times where replies were sent but which did not seem to get through to you, as sometimes happens due to spam filters and so forth. Communications with our importer in New Zealand worked more smoothly, and we are grateful for his assistance.

The VAC Auricle, the last of which was produced around 11 years ago (yours was exported to Australia in 2005), was our entry level preamplifier, priced under $2,500 US, and a delightful component, well worth repairing and using for decades to come. Yours is the only known case of a failed power transformer, as you have diagnosed it, and that part was not available. To serve you rather than abandon you, it was necessary to fabricate a new transformer assembly (two transformers, mu metal shielding can, etc.), and regrettably that took some time. These were dispatched via FedEx on 25 March, along with a few other parts that we think should be replaced as a preventative measure to ensure that you do not experience further problems.

We apologize for the time this took to achieve, the evident glitches in e-mails, and the frustration you have felt. There are more than 10,000 VAC manufactured audio components in the world, and we actively support them all, with the sole exception of the 23.1 CD transport of 1994 due to the unavailability of the laser assembly. Hopefully you will not require service again, but, if you do, will we do our best to improve on this experience.

Best regards,
Kevin Hayes, President, VAC