Quote:
My subscription was extended by 1 issue, but I now have a gap in my collection, and I still can't read what was in the June edition.

Our subscription house keeps only a limited stock of replacement issues. When they're gone, they're gone. But email me your street address and I will arrange for a June issue to be sent you.

John Atkinson
Editor, Stereophile

Email

Now THAT'S personal SERVICE!!!!! The editor personally getting a replacement sent, keeping the customer HAPPY.

I'm impressed, John! That is the way all customer service should be handled!
[although it would have been better if the guy didn't have to rely on the forums to get his problem resolved.]

Very impressive; but I've got an even better story.

Some time ago, I sent an email to Audio Video Interior magazine concerning a very old issue. I didn't remember the year, and could only describe one of the featured homes. With this little information, the editor (at the time, Maureen Jensen) sent me the issue; first class and free).

It just goes to show you that everyone involved in audio are really cool people.