Wow! Nice! I know DCS treats their customers well, but nothing like this. I think it's great.

BTW, what I don't quite get is why did you buy a pair of 362's if you wanted them to sound just like 360's? Just stick with the 360's then. Do the new models sound any better than the old or exactly the same?

Wow- great story! Some businesses still have their priorities straight.

What an excellent story, Carl. Thanks for sharing it with us.

Many audio companies actually do have that kind of service.

Although, in all common sense..they cannot really afford to advertise such things, as every overtly anal nut (specifically the unreasonable ones, the 'attack evil corporation-everyone is against me-those greedy bastards' ones) known to mankind, and buying audio..would stumble onto their shores..and seemingly give them grief.

Such policies tend to be entirely internal, and unadvertised. As you might imagine..for good sound reasons.

Another point: A good company is absoulutely aware of the need to be hyper-aware of perceived and real flaws in their product. It would be very much in the interests of infinity to take care of your concerns about the speakers. It gives them a quality check on the production line that might not normally occur at that price range, depending on how the given product may be 'going out the door'. After all, one complaint might only be scratching on the surface of the average 10+, or more, who don't call or communicate. Thus the need to be hyper-aware and communicative.

I'm not attempting to diminish what they have done, no, not at all. Just the opposite, but also stating that this is what good companies must do, to keep track of the entire process of selling product to the public, in a complete, workable fashion.

Hearing about it, for the buying public, in that given market, helps the buyer separate the wheat from the chaff.