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April 4, 2008 - 9:10pm
#1
Tact USA nightmare. Buyer beware.
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The fact that the dealer wouldn't back you up is ominous. Apparently, he isn't comfortable returning merch, either.
Product is cheap. Ill will is expensive. Why don't some companies get that? I emailed Tact asking them to respond to your post. Let's see what they say.
Thanks for the heads-up.
Dave
rvance,
You hit the nail on the head. I've had a number of great experiences with reputable companies that stood behind their product and they have my loyalty for life. Thiel audio is one. Those people are absolutely amazing in their support and service and when it came time to replace my beloved Thiel 1.5s I didn't even have to think twice about giving them my return business and buying a pair of 2.4s. Honda motorcycles is another such company. Even though my first motorcycle was used and out of warranty, when the chrome on the mag wheels started to peel Honda replaced both, instantly and without question. I ended up buying 3 more brand new Honda sport bikes over the next few years.