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Halcro may not know who their US dealers are actually. They probably have an American distributor that handles stocking, sets up dealers, etc. Did you email the following address: usa@halcro.com or calling 702-270-9307?
I emailed usa@halcro.com and admin@halcro.com.
I have not tried to call but guess that should be my next move.
I am happy to report that I received an email today from the folks at Halcro with all the information I requested.