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Stereophile Staff Posted: Jun 11, 2000 0 comments
This probably won't seem like rocket science to most audiophiles, but it should be taken to heart by everyone in the highly competitive world of consumer electronics. A new study reveals that for consumers, customer support is nearly as important as the product itself. According to the results of the "Customer Support Issues" study, released last week by eBrain Market Research in cooperation with the Consumer Electronics Association, rebate offers, warranties and availability of support resources are the key customer support issues for consumers.
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Stereophile Staff Posted: Jun 11, 2000 0 comments
Sure, we review a lot of big-bucks equipment in Stereophile, but readers constantly remind us to try the cheaper stuff as well. John Atkinson does exactly that in his review of the Acoustic Energy Aegis One loudspeaker. As JA puts it, "Acoustic Energy has introduced the Aegis One; its price is one-tenth that of the AE1 in its current, Signature guise. Does the Aegis One live up to what its heritage promises? I asked the company's US distributor, Audiophile Systems, to send me a pair so I could find out."
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Stereophile Staff Posted: Jun 04, 2000 0 comments
With multichannel DVD-Audio just around the corner, the surround-sound debate among audiophiles is starting anew. But how far have we come with surround sound in 30 years? J. Gordon Holt wrote "Bye Bye, Quadrifi?" back in 1971, in which he explored the same dilemmas faced by today's audiophile.
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Stereophile Staff Posted: May 28, 2000 0 comments
Music sales over the past two years have increased almost everywhere except near college campuses, according to a recent study undertaken by Reciprocal, Inc., a digital-rights management company. The first quarter of 2000 showed a 12% rise in overall music sales compared to the same period in 1998—except at stores located within five miles of a college campus. Reciprocal reached its conclusions based on figures supplied by sales-tracking organization Soundscan, Inc.
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Stereophile Staff Posted: May 28, 2000 0 comments
Build the audiophile kingdom and they will come . . . or do we need to get out there and proselytize? In "Fine Tunes" #22, Jonathan Scull looks at the debate both ways and comes to a conclusion.
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Stereophile Staff Posted: May 21, 2000 0 comments
The Consumer Electronics Association (CEA) reports that factory-to-dealer sales of audio products soared in March, with dollar volume increasing by 14% over March 1999, to a total of more than $721 million. According to the CEA, sales in the first quarter of this year were 10% ahead of first-quarter 1999, at approximately $1.75 billion.
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Stereophile Staff Posted: May 21, 2000 0 comments
Jonathan Scull stuffs as many "relatively inexpensive" building tweaks as he can fit into "Fine Tunes" #21. Find out about basic room and electrical treatments on the relative cheap.
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Stereophile Staff Posted: May 14, 2000 0 comments
Music file–sharing service Napster Inc. appears to be losing its fight against the Record Industry Association of America. On May 8, judge Marilyn Hall Patel of the US District Court in Northern California rejected two of Napster's key defenses: that it is a "mere conduit" of information, like a telephone network; and that it had made serious efforts to prevent "repeat offenders" from using the site. Telephone companies, Internet service providers, and other types of information services are exempt by law from being responsible for the information transmitted over their systems, provided they make reasonable attempts to control abuses. Napster doesn't qualify on either count, Judge Patel found.
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Stereophile Staff Posted: May 14, 2000 0 comments
Digital downloading is all the rage with the major record labels. EMI Recorded Music, a unit of EMI Group PLC, announced May 10 that it will make some of its massive catalog available as digital downloads beginning this summer. More than 100 albums and 40 singles will be offered on a trial basis, according to a company press release dated May 10. EMI's musical spectrum covers every genre, including pop, rock, jazz, classical, Latin, Christian, country, rap/urban, and dance—a roster of approximately 1500 artists. Labels under the EMI umbrella include Capitol, Angel, Blue Note, EMI, Priority, and Virgin.
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Stereophile Staff Posted: May 14, 2000 0 comments
The entertainment industry's worst worry—copyright infringement—just got a lot worse. A consortium of 12 major high-technology companies has been organized to promote a rewritable DVD technology developed by the Pioneer Electronics Corporation, according to a May 9 press release from Tokyo.

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