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gdg
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Joined: Jul 12 2006 - 11:08pm
Tact USA nightmare. Buyer beware.

Here is an account of my experiences with Tact USA upon purchase of a brand new 2150 XDM.

In chronological order:
1) Directly out of box the amp is defective. The standby function doesn

rvance
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Joined: Sep 8 2007 - 9:58am
Re: Tact USA nightmare. Buyer beware.

The fact that the dealer wouldn't back you up is ominous. Apparently, he isn't comfortable returning merch, either.
Product is cheap. Ill will is expensive. Why don't some companies get that? I emailed Tact asking them to respond to your post. Let's see what they say.

dcstep
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Re: Tact USA nightmare. Buyer beware.

Thanks for the heads-up.

Dave

gdg
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Re: Tact USA nightmare. Buyer beware.

rvance,
You hit the nail on the head. I've had a number of great experiences with reputable companies that stood behind their product and they have my loyalty for life. Thiel audio is one. Those people are absolutely amazing in their support and service and when it came time to replace my beloved Thiel 1.5s I didn't even have to think twice about giving them my return business and buying a pair of 2.4s. Honda motorcycles is another such company. Even though my first motorcycle was used and out of warranty, when the chrome on the mag wheels started to peel Honda replaced both, instantly and without question. I ended up buying 3 more brand new Honda sport bikes over the next few years.

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