Rays site stated yesterday " The Predator has a life time warranty, parts & labor, the battery has 3 years. The customer will pay shipping both ways only. The warranty is transferable to any owner."
Ray Samuels Audio.
Now he has updated his website to reflect the warranty I was advised was really the "true warranty", regardless what his site may say.
New qoute "
The Predator has a life time warranty, parts & labor, the battery has one year. The customer will pay shipping both ways only. The warranty is transferable to any owner.
Ray Samuels Audio.
heres an email from ray trying to justify this
Do you have the new charger that has Red light when charging & turns to green when the battery is fully charged?
If you do then I will replace the battery for you free of charge. If you have the old charger that has NO light what so ever on it then that was the charger that we stopped shipping with the old battery that we no longer have.
The new charger & the new battery have to replace both of the old ones. I am sorry for not up-dating my web site as I have no time for that & your unit is almost three years old on that battery which still is operating but is not giving you the longer playing time.
Please let me know what charger do you have with your Predator.
Since the Predator is a recommended component, I feel my stereophiles friends deserve to know the truth, base your future puchases carfully knowing that any published web site info from RS may not reflect the actual deal.
I have a running thread on head-fi, which is gathering steam, and getting comments from respected members of that forum. All I was asking for is the 3 year warranty be honored, I asked Ray if he had records to indicate my purchase date, as that info I have long lost. If it has indeed been over 3 years I will have no issues paying the $61 replacement fee(includes shipping), but from his email reply, it appears I am still under 3 years.
My predator is holding a charge for about 12 hours of play time atm, it gets me through my work day, but barely.
Thanks for reading my post. I look forward to everyones comments.