Pride and Service from Emotiva
A few weeks ago, I had the pleasure of meeting with Dan Laufman, founder of Emotiva, and his daughter, Jessica, Emotiva’s new marketing director. So, what I’m about to say has nothing to do with business, but, then again, maybe it does: Sitting there at our dinner table, across from Dan and next to Jessica, I was soon struck by the genuine warmth, care, and admiration the two held for one another. It was sweet. And, over the course of our meal, I bought into Dan Laufman’s discussion of his company’s core values: pride, reliability, customer service, building strong relationships with clients, offering high-quality products at affordable prices, sharing a passion for music.
Emotiva’s products have often struck me as cold and unwelcomingodd, because the people behind the products are the complete oppositebut I must confess that my opinion has been based more on nomenclature and appearance than anything else. So I was anxious to visit the Emotiva room and listen again, with my revised perspective in place and my skepticism in check.
The system was built entirely of Emotiva products: XDA-1 preamplifier/DAC ($349), XPA-1 power amplifier ($999), ERT-8.3 loudspeakers ($999/pair), SUB 10 subwoofers ($399 each), and assorted cables and interconnects.
This was another difficult roomlarge and with a massive pillar spanning ceiling to floor at its centerbut the sound was marked by delicacy, speed, and a certain effortlessness. The components’ high build-quality was obvious; even the remote controls were weighty and satisfyingly solid.
I met with Emotiva’s VP, Lonnie Vaughn, who again spoke of pride and reliability. While Emotiva’s products are manufactured in China, all repairs are done at home in Nashville, where the company works hard to provide outstanding customer service. “We feel that an audio component should provide at least two or three decades of good service,” Vaughn said. “If something is returned to a shop, and it can’t be fixed in 24 hours, it should be replaced.”
I think I’ll be receiving an Emotiva CD player for discussion in a future episode of “The Entry Level.” Stay tuned.