Integra, 18 Park Way, Upper Saddle River, NJ 07458. Tel: (800) 225-1946, (201) 818-9200. Web: www.integrahometheater.com.
Audyssey Laboratories, 350 S. Figueroa Street, Suite 233, Los Angeles, CA 90071. Tel: (213) 625-4300. Fax: (213) 625-4383. Web: www.audyssey.com.
I pinged Chris over at the Audessey Facebook group and he said that he didn't have any problems with the unit sent to him by Integra. You might traigulate with him, if you haven't already, to see if he can identify the root of your Audyssey setup problems.
Love reading about Audyssey.
Actually, Chris was the first to identify the exact nature of the problem as I discuss in the follow-up.
I do not do facebook so I cannot read what he posted there.
Kal discusses what had happened in his "Music in the Round" column in the September issue, on newsstands now.