Buyer beware - Music Hall turntables

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Submitted By: Ducatiman39

member

Location: Perth, Australia

Joined: Feb 15 2013

Posts:

Buyer beware - Music Hall turntables

Posted: February 18, 2013 - 3:01am

Be aware of what may lay in in store for you if you purchase a Music Hall turntable.

Music Hall make a beautiful turntable, regardless of model, and must be a contender for the best value for money turntables on the market.

However, pray that you need no service or parts for any turntable you purchase, even when it is under warranty, for Music Hall's service is worse than abysmal.

I purchased an mmf-7 from a retailer in Australia, but have no problem with them.

As delivered the drive pulley had a small segment broken off it's periphery. This didn't stop me playing 33.1/3 rpm records but could have affected the playing of 45 rpm records. I asked the retailer to obtain a new drive pulley for me and they and the Australian importer have now been trying to do so for over eight months. I have attached below the gist of an email I finally sent to Music Hall in America about my concerns.

----- “I purchased an mmf-7 from “------” in Sydney and as delivered the drive pulley had a small segment broken off it's periphery, so I asked them to obtain a new one for me.

They have now been trying unsuccessfully for eight months to obtain a drive pulley from you. I know they have tried at least three times. I find this completely unacceptable. It is impossible that there is not a spare drive pulley available. If nothing else, I would expect you to rob a pulley off another drive motor.

I am only lucky that this does not prevent me using the turntable. What if someone had a problem under warranty which prevented the use of the turntable. Would they be expected to put up with having the turntable out of commission for eight months or longer?

A product sometimes lives or dies on the service provided for it. What is the use in having a brilliant product like yours if it is impossible to service it. I can see many being turned off Music Hall turntables for life if they experienced what I have.” -----

Music Hall have not bothered to reply to my email.

The problem is also not mine alone. The Australian importer advised me that they have 3 top end Music Hall turntables which arrived faulty or incomplete and despite repeated requests to Music Hall they have received no replies or help.

Ducatiman39

Submitted By: tmsorosk

senior member

Joined: Dec 5 2010

Posts:

Yup

Posted: February 18, 2013 - 5:06am

Yup , had the same experience , horrible people to deal with and I was willing to pay for the parts , shipping etc . If they can't supply parts for a one year old component so be it , but they could at least be polite to there customers . A friend was so upset over her experience with them she sold all her audio gear . Wouldn't allow one of there products in the house if it were free .

Submitted By: jgossman

senior member

Location: Louisville, KY

Joined: Aug 18 2011

Posts:

Importer

Posted: February 19, 2013 - 6:31am

I decided to delete my post because it really wasn't fair to Roy Hall, whom I've never met.

But just remember, Roy Hall is an importer of Chech tables and Chinese electronics. Probably don't have replacement stock by the warehouse. Try going to the Pro-Ject company and get the pully directly or even look into one of the upgraded pullys available online.

Next time just buy a Rega and have great support from Rega all the way down to your retailer.

Submitted By: tmsorosk

senior member

Joined: Dec 5 2010

Posts:

LOL

Posted: February 19, 2013 - 6:23am

( really good guy ) ? LOL

I spoke with him a few years back , he's anything but a good guy .

Submitted By: jgossman

senior member

Location: Louisville, KY

Joined: Aug 18 2011

Posts:

Well...

Posted: February 19, 2013 - 6:34am

Be that as it may, I believe in giving people the benifit of doubt until I know better.

Submitted By: Et Quelle

member

Location: Southwest

Joined: Jun 25 2012

Posts:

Hi-end?

Posted: March 12, 2013 - 7:42pm

The line between hi-end/ entry level is blurred w/ normal players. But MMMF 7.1

is over $1,000. Reviews encompass Fremer & customer.

Submitted By: roadster

member

Joined: Apr 16 2008

Posts:

Aren't they siblings...

Posted: April 10, 2013 - 9:12am

...the Music Hall and Pro-ject tables? They are made in the same factory and, some of the models, look quite the same. I realize there are certain differences...tone arms, switches, etc. but wouldn't service/parts availability be similar. Maybe not.

FYI. A couple years ago I heard a MH set-up at a local dealer and was very impressed but the local dealer commented that, and I paraphrase, "...Roy's a real nice guy but you'd be happier with another brand". ???? Bait-and-switch, maybe? Another local shop carried the MH brand and said he would order it for me. BTW, the 2nd shop that ordered the Music Hall equipment for me is also a Rega dealer...just ordered a Brios and Apollo from them.

Submitted By: commsysman

senior member

Location: SOUTHERN CALIFORNIA

Joined: Apr 4 2006

Posts:

Music Hall

Posted: May 18, 2013 - 9:07am

I very much doubt whether the Australian dealer in question made the proper effort to obtain the part. It is up to the dealer to obtain a replacement part in a case like this, and I'll bet they did not do the right thing for the customer. The customer should not be contacting the manufacturer direct; that just muddies the waters.

In a case like this, one should DEMAND that the DEALER either obtain the requred part or take the unit back and give a full refund. It is THEIR RESPONSIBILITY to make it good or take it back. THEY are the ones SELLING THE PRODUCT, and they have to stand by the product and protect their customer. The customer should deal with noone else but the dealer. If the dealer won't do his job, he sucks.

The dealer really should have inspected the unit for damage before delivering it and if they delivered a damaged product they should replace it with another one (or issue a refund).

The dealer is totally at fault here, and if they can't satisfy the customer they should refund his money and stop selling the product. It is THEIR PROBLEM to work with the manufacturer on this type of problem, and making the customer do it shows what irresponsible bums they are.

The customer is also at fault here by not holding the dealer totally respronsible and dealing only with him. The dealer took the money, and he has to be held to account

____________________________________________________________________

Worst case---

If all else fails, and the dealer won't make it good, suggest that you go online and send an e-mail to Audio Advisor.

They are a major seller of Music Hall products, and I will be very surprised if they can't help to sort it out for you.