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jyow
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Last seen: 2 years 8 months ago
Joined: Feb 23 2009 - 4:44pm
August issue unprintable *again*

Stephen, I complained about the July issue not printable last month and you responded that it was a "technical problem" and will be fixed.

I never received a "fixed" version of the July issue.

Worst yet is the august issue is also un-printable.

Please kindly rectify, your magazine is not very usable as it is.

BTW, when HFN first started with Zinio, they also had the same problem. What they actually did was sent me 2 printed issues all the way from the UK, and extended my subscription for free.

Not trying to ask for same favor, just a bit of complaint on your customer service.

smejias
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Last seen: 3 years 10 months ago
Joined: Aug 25 2005 - 10:29am
Re: August issue unprintable *again*

I'm sorry to hear this still hasn't been fixed, JYW. If you e-mail me at stephen.mejias@sorc.com with your name and address, I'll be happy to send you print versions of our July and August issues.

I will get in touch with Zinio and pass along your complaint. You can always also contact Zinio directly at (415) 494-2758 or by e-mail at customerservice@zinio.com .

I feel confident that the problem will be resolved, but I'm not sure when.

I'm wondering, however, if the Zinio edition is "not very usable as it is," why don't you subscribe to the print issue? I'm just curious about how you're using the Zinio tool and what your expectations are.

Thank you.

jyow
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Last seen: 2 years 8 months ago
Joined: Feb 23 2009 - 4:44pm
Re: August issue unprintable *again*

Actually I should elaborate. Zinio is actually very usable on the PC platform but quite a bit less on the Mac platform. I have been subscribing Zinio from day one and swear by it. It is invaluable especially for those of us who are overseas, saves a lot of shipping costs and delays.

However, I do not read it from the screen alone as it is tiring and geographically limiting. I would like to be able to print article or two to read while traveling or in transit.

I don't really want to waste carbon by asking you to ship me a copy via air. Just wondering if you could ask Zinio to fix this issue and the previous month. And for future issues as well.

Thanks

smejias
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Last seen: 3 years 10 months ago
Joined: Aug 25 2005 - 10:29am
Re: August issue unprintable *again*

No problem. I've followed-up with Zinio, and I'll let you know what I find out.

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