Not only are high-end dealers becoming scarcer, but the ones that are left seem to stock very few items, usually the cheaper ones in the manufacturers' lines. I've recently phoned six local dealers looking for a particular item. All were carried the brand I was interested in, but none had the particular item in stock. All offered to order one for me, but if I basically have to purchase the item unheard for them to get it in the store, why wouldn't I buy from an online dealer, saving $200&$150;300 plus the sales tax?
Are you making more of your audio equipment purchases online? Please explain why or why not.

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I have to travel at least 100 miles to get to any store that carries high end audio equipment. Even then, they often don't have the equipment I am most interested in. Because I live 100+ miles away, the stores don't treat me like I am local. The end result is that I get a better selection and as good or better service over the Internet.

I haven't yet, but in the future I think I will be. I have a great local dealer, but it doesn't carry many of the brands I am interested in. With the return/trial policies the better online and mail order dealers have, I think future purchases will involve at least trials from non-local sources. I have also found that Internet dealers are the only way for me to buy accessories with any type of trial period.

Absolutely not. I value my dealer(s). They are local, expert, and small businesses. None of their websites are sales-oriented, but are informative. Last week I went by to hear the new Audio Research amps and got to hear a new Linn amp, too. We talked about the various merits of Lyra and Benz cartridges and I moved closer to my choice. Try that in cyber markets. I'd not be so strongly based in Wilson-Benesch or AirTight gear without my dealers. I check their LP inventory before buying records, too, but those purchases are often made from online sources. For the curious, Mack is my Rottweiller & I'm his man.

It's often cheaper to buy a piece of equipment online. Companies like HTD, AV123, Outlaw Audio, and Tyler Acoustics have incredible products that equals or surpasses the performance of products at high-end audio dealers. The Law of Diminishing Returns just does not make it worth it to seek out a hi-fi shop for purchase, only comparison.

I am a classical music fan. Almost all of my music purchases are on line. I really do not know where to go to purchase music any other way. Some minor audio (if you consider LP cleaning equipment audio) purchases have been done onlinemy VPI record cleaner, orbitrac pads, and cleaning fluid.

Times are a-changin', so we must adapt. There are many fine online audio gear stores that have not only top caliber equipment, but also provide liberal return/exchange (some include shipping charges) policies in case one is not completely satisfied with a purchase. Yes, I do miss the brick-and-mortar audio salons of yore; however, I find some consolation that not all is lost.

Brick-and-morter dealers simply cannot compete with e-commerce, which is essentially a world market: pure supply and demand. A DSP that might sell locally for several thousand can be found online for hundreds. The convenience can not be beat; essentially one can have any piece of equipment they want from an antique Marantz amplifier to Wilson X1s with the click of button and without leaving one's home.

Nope. Brick-and-mortar is still the way to go for me. Gotta hear it before I buy it. I believe that component and system matching are vital to sound reproduction and the Internet does not allow me to "switch" components quickly enough to tell the difference in sound. I may get into some used gear that I am familiar with via the Internet, but that's about it.

Several high-end audio dealers remain in business here in central Ohio, but almost all of them have chosen to neglect traditional two-channel audio in favor of the more lucrative home automation/installation/systems integration business. One noteworthy exception to this trend is Archive Audio in Bexley, OH. Archive's owner, Bob Kirk, remains steadfastly committed to providing a carefully selected range of high-end, two-channel audio products, along with superb one-on-one customer service and support. In turn, this exemplary level of customer care engenders loyal, lifelong customers such as myself. In my life, high-end audio is too important to place my trust in an on-line "shopping cart" and then "proceed to check out". Instead, I have a real brick-and-mortar dealer in Archive Audio/Bob Kirk. Unlike a web-based business, when I call Archive Audio I don't have to waste my time wading through lengthy and infuriating telephone messages and decision trees. Instead, when I call Archive Audio, I get to speak with a real human being, rather than being forced to interact with an infuriating phone system. When I do business with Archive Audio, I get timely, personalized service from Bob Kirk, including in-home visits if necessary. And if something needs to be repackaged and returned to the manufacturer, Archive Audio talks with the manufacturer and takes care of return shipments, etc. In addition, Archive Audio will typically provide a loaner component for use until the replacement item is received. You'll never get this level of personalized service and care from an online vendor, period.
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