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I have an Emotiva CD player and love it. On top of the quality of the product, I got great customer service from them. My wife bought me the player for Christmas but, unfortunately, it was dead in the box. After a couple quick emails they said I should return it as soon as possible and send them the bill for the shipping. But they shipped a new one right away; they didn't even wait to see the defective unit. I got the new one in a couple of days and it works great. The return got hung up at the border - some nonsense about it containing a laser and homeland security etc. Anyway, not my problem - the good folks at Emotiva took over and I never heard another word about. I don't know if they ever did get the broken one back but they sure took care of me. Customer service isn't about how a company does when things go right, it is about how they do when things go wrong. Emotiva did a great job of making things right and made me a very satisfied customer.