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In response to last week's question about name brands, many of you mentioned customer service as very important. Do you have an example of outstanding customer service from an audio company?

We all know that how a product <I>sounds</I> is the ultimate audiophile criterion. But reader Pete Montgomery wonders how important build-quality and appearance are as well.

The times they are a changing, and many audiophiles have added video to their audio system. Others have kept their two-channel systems intact by creating separate home-theater systems. How about you?

As we wrap up the Home Entertainment Show for another year, it seems appropriate to ask if you have attended HE2002 or any other audio or audio/video show.

It's been argued that audio's "golden age" occured in the late 1950s, just as stereo LPs were introduced. Others say audio <I>truly</I> came of age in the '70s as high-end audio took off. Others don't remember the past so fondly. When did audio culture hit its peak?

Reader John Pluta says it took him three years to finally read his preamp's manual, and he wishes he had gone through it sooner. Do you go through your manuals right away or not?

A great audio system is nice, but there's nothing like the real thing to remind us of why we love music. One of our readers, sporting the moniker "]-[arry", comments, "I'd be very interested in learning how many readers actually attend classical or jazz concerts on a regular basis. I suspect the results may be shocking."